Staff - Contact us:





Closed on Holidays



Polk County Health Department 

100 Polk County Plaza
Suite 180
Balsam Lake, WI 54810







After Hours Emergency Phone Number

Call 715-485-8300 or 911 in an Emergency to report:

  • Public Health Emergencies
  • Communicable Disease Outbreaks
  • Environmental Health Hazards
  • Bioterrorism Incidents

Why does the Polk County Health Department (PCHD) need this information?  The Polk County Health Department is required by law to report and investigate events that may affect the public's health.  This is why it is important for us to hear from you when you suspect an uncommon illness or event.  To learn more about the health department's requirements, please click here.



Community Services Division


Behavioral Health Department


Children and Families Dept


Polk County Wisconsin


Healthy Polk County





Community Health

Improvement Processes

Healthy Polk County 2020
Healthy Polk County 2020 vs 2014-2016 fi[...]
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Healthy Polk County 2020
Healthy Polk County 2020 vs 2014-2016 fi[...]
Adobe Acrobat document [1.7 MB]
Healthiest Wisconsin 2020
Healthiest Wisconsin 2020.pdf
Adobe Acrobat document [3.6 MB]
Polk County Community Health Needs Assessment 2016
CHA 2016.pdf
Adobe Acrobat document [518.9 KB]
2017 Update to the Community Health Needs Assessment (CHNA)
2017 CHA Update WEBSITE.pdf
Adobe Acrobat document [529.5 KB]

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Family Health Benefits Counseling

Polk County Family Health Benefits Counseling assists individuals and families in accessing health care financing, programs, benefits and supplements such as Medical Assistance, WIC, Social Security and Disability, WestCap programs, among others, through outreach, counseling and advocacy. Services are provided by staff extensively trained in Medicaid benefits.

Please call 715.485.8500 to schedule an appointment.


Services provided include:

  • Assisting individuals and families to apply and access public benefits such as:
    • Medical Assistance
    • BadgerCare+
    • BadgerCare CORE
    • WIC
    • Medicaid and Disability
    • Medical Assistance Deductible Program
    • Foodshare
    • Judicare
    • Child Care and Energy Assistance
  • Assisting individuals and families with clarification of their private insurance and HMO plans so that their benefits are maximized.
  • Assisting and advocating with medical bills, liaison between medical/health care provider and client.
  • Assisting with Social Security/Social Security Disability appeals and denials for children.
  • Assisting and advocating with health care coverage which has been terminated or denied.
  • Assisting and instructing individuals and families to access community programs which include:
    • Food Shelves
    • Women's Shelter
    • WestCap Programs
    • Transitional Housing
    • Salvation Army
Learn More about Health Insurance Market Place

Links for more Information

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